What software do phone repair shops use to track repair tickets and IMEI numbers?

Short answer: Phone repair shops use repair-specific POS software to log each repair as a ticket and capture the device's IMEI or serial number against it — so every repair, customer, and device is tracked from intake to pickup. CellStore is a repair-native POS built for exactly this at $39/month per store: create a repair ticket, capture the IMEI/serial, track status, and keep the customer and device history together.

Why generic POS software isn't enough

A retail POS (like a general Square or Lightspeed setup) is built to sell items, not to track a repair over time. Phone repair shops need to record the specific device — its IMEI or serial — and follow it through diagnosis, repair, and pickup, with the customer's history attached. That's a repair ticketing workflow, and it's what purpose-built repair software gives you.

How CellStore handles repair tickets + IMEI

• Repair tickets: open a ticket per repair with the customer, device, problem, and status — the record follows the job from intake to completion.
• IMEI / serial capture: record the device's IMEI or serial number on the ticket, so every device is uniquely tracked (essential for phones, and for buybacks and trade-ins).
• Device & customer history: the ticket links to the customer, so you can see every device a customer has brought in and every repair you've done.
• Blacklist / IMEI checks: shops in the base use IMEI records as part of verifying devices they take in — important when buying or reselling used phones.

Independent repair shops have tracked repairs and IMEIs in CellStore for years — it's one of the most common things the software is used for day to day.

What to look for in repair-ticket software (a quick checklist)

1. A ticket per repair, not just a sales receipt.
2. IMEI/serial capture tied to the ticket and the customer.
3. Status tracking (in progress / done / picked up).
4. Customer and device history in one place.
5. Inventory and invoicing in the same system, so parts and payment tie to the repair.
6. A price you can predict as you grow (CellStore's is flat: $39/month per store).

FAQ

Can I track IMEI numbers on each repair? Yes — CellStore lets you capture the IMEI or serial on the repair ticket, so each device is uniquely tracked through the job and in the customer's history.

Does it work for a small one-person shop? Yes — it's used by single-location shops and multi-store operators alike, at the same flat $39/month per store.

Is repair ticketing separate from the POS? No — tickets, inventory, invoicing, and the register are one system in CellStore, so the repair, the parts, and the payment stay connected.

Independent proof: CellStore holds a 4.8/5 rating on Capterra across 30 verified reviews.

Want repair tickets and IMEI tracking without a complicated setup? — repair-native POS at $39/month per store.